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FAQs

What is the minimum sales amount allowed?

You can make sales starting from $350.

Are refunds available?

Yes, if you want to refund a customer, you need to log in flow.cl and enter the section ‘Refund.’ Then, go to ‘new’ and select the refund order number.

If you do not have the necessary funds, you can transfer the amount to the following account. Bank: Santander.

Account Number: 72458060.
Name: Flow S.A.
Rut: 76.830.014-3.
Email address: soporte@flow.cl

Subject: Flow refund accreditation. (You also enter the email address of your Flow’s account). Once the transfer is completed, you must send the receipt to soporte@flow.cl. You also need to include your Flow login email so the accreditation can be processed.

After the transfer is confirmed through email, the amount will be credited to your Flow account so you can proceed with the refund.

Important: When a refund request is generated, you must inform your customer about it, as they must confirm the refund. If your customer does not confirm it, the refund will not be processed.

When do I receive the deposit for my sales?

• 24 or 72 hours based on the fee selected, as shown in the previous question.
• The deposit will appear on the business day chosen, which could be the first or third business day.
• It is important to consider that if the customer makes a purchase on a Friday, the next business day is Monday.

Where can I see the details of my sales?

Log in to our Customer Portal. In the ‘Questions’ section, you can find the details of your transactions and their current status.

How much should I charge to receive the amount I need?

You can use our Simulator, a tool created for our clients. It will help you calculate the amount you need to charge to receive the amount you need for your product or service.

Is it necessary to have business activities?

Yes, Flow must provide the SII (IRS in English) with a detailed report on the transactions made under a natural or legal person's RUC (TIN in English). Everyone who creates a new account on Flow will receive an email requesting documents to validate the information submitted on the form before the Servicio de Impuestos Internos (Internal Revenue Service in English).

Are refunds available?

Yes, if you want to refund a customer, you need to log in Flow and enter the ‘Reembolso’ section. Then, go to ‘Nuevo’ and select the refund order number.

If you do not have the necessary funds, you can transfer the amount to the Flow account. For more information go to the Refund page.

To issue a refund using the Flow REST API, you must do so through the refund service. To view the documentation, click here.

What is the cost of using Flow?

Flow service is free for those who pay with bank cards, store credit cards, coupons, and more.
Flow charges a fee for its service to only those who receive money through the platform. Flow fee is subject to the payment method selected for the deposit.


• 3.5% + 0.20USD + VAT for cards.
• 3.9% + 0.20USD + VAT for payments in cash.

The deposit is made within 3 business days.
The costs can vary depending on your type of business.
There are no fixed, periodic, subscription, or maintenance costs.

For more information, check out the Fees section.

When do I receive the deposit for my sales?

When will I receive my money? Within 3 business days of payment.

Will Flow notify me by email? Yes, first, Flow will send you an email with the details of the transfer (settlement of services) and your payments status will change to "Depositado".
At the same time, Flow will send instructions to the bank to transfer the money to your bank account.
Later, once the transfer to your bank account has been completed, you will receive a confirmation email from the bank and you will see the payment reflected in your bank.

Where can I see the details of my sales?

Log in to our Customer Portal. In the Tus ventas section, you can find the details of your transactions and their current status.

How much should I charge to receive the amount I need?

You can use our Simulator, a tool created for our clients. It will help you calculate the amount you need to charge to receive the amount you need for your product or service.

Do I have to start activities to use Flow?

Yes, we remind you that if you have a business and frequently offer products or services, you must have your start of activities or registration with the corresponding tax authority in your country.

Flow, as part of its customer knowledge policies, reserves the right to request documentation to support these circumstances, in accordance with the information provided by the Business itself and/or its behavior as a user of the Flow Platform.

What are the requirements to use a payment link?

• You need to have a fully registered account with Flow.
• You must be of legal age and have a bank account.
• You need to have business activities.