Integrate your ecommerce using our different plugins

FAQs

What is the minimum sales amount allowed?

You can make sales starting from $350.

Are refunds available?

Yes, if you want to refund a customer, you need to log in Flow and enter the ‘Reembolso’ section. Then, go to ‘Nuevo’ and select the refund order number.

If you do not have the necessary funds, you can transfer the amount to the Flow account. For more information go to the Refund page.

To issue a refund using the Flow REST API, you must do so through the refund service. To view the documentation, click here.

What is the cost of using Flow?

• Flow's service is free of charge for the payer.

• Flow charges a commission for its services only to those who receive the money through the platform. Flow's commission will depend on the business day selected for the deposit:
  The first business day following the payment has a cost of 3.19% + VAT
  The third business day following the payment has a cost of 2.89% + VAT

• There is no fixed periodic cost, registration cost or maintenance cost.

For more information, check out the Fees section.

When do I receive the deposit for my sales?

• The next business day or the next 3 business days depending on the chosen commission
• In the diagram you can see the details and different examples:
  

Is it necessary to have business activities?

Yes, we remind you that if you have a business and frequently offer products or services, you must keep your start of activities up to date.

By application of the LCT, starting in April 2025, all payment platforms and/or operators will have the legal obligation to require their businesses to prove that they have carried out the procedure to start their activity before the SII, in addition to proving tax compliance, by means of the granting of a certificate that you can obtain directly from your SII portal. This obligation will also apply to foreign businesses that want to process through a payment platform in Chile, regarding their registration in the simplified VAT declaration and payment regime before the SII.

The person who declares that their activity is not subject to the obligation to start activities may be exempt from the obligation, and Flow will be obliged to annually inform the SII of the persons and entities that declare that they are exempt from this obligation, the number of operations and the accumulated amount thereof. In addition, at the request of the SII, Flow must report the number of operations and the accumulated amount thereof for specific businesses.

What are the requirements for integrating the Flow plugin?

• You need to have an ecommerce in any of these platforms: Shopify, WooCommerce, Jumpseller, Prestashop, Magento, OpenCart, WHMCS, BSale, or VirtueMart.
• You must be of legal age and have a bank account.
• You need to have business activities.